Terms & Conditions — to138

In these Terms & Conditions, the following expressions shall have the meanings assigned to them below unless the context otherwise requires:

• "to138" or "the Platform" means the online betting and gaming platform operated at https://to138.vip and all associated subdomains, mobile interfaces, and API services.
• "Account" means the individual user account opened by a Member upon successful completion of the to138 registration process.
• "Member" or "You" means any natural person who has registered an Account on to138 and whose registration has been accepted by the Platform.
• "Balance" means the aggregate of real-money funds held in a Member's Account at any given time, denominated in Indonesian Rupiah (IDR).
• "Bonus Funds" means any promotional credits, free bets, cashback awards, reload bonuses, or other non-cash incentives credited to a Member's Account under a to138 promotional programme.
• "Wagering Requirement" means the number of times Bonus Funds must be staked on eligible games or markets before the resulting winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process required by to138 before a Member may withdraw funds or access certain account features.
• "Services" means all products and features offered through the Platform, including but not limited to sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), esports betting, and Andar Bahar.
• "IDR" means Indonesian Rupiah, the exclusive transaction currency of the Platform.
• "Terms" means these Terms & Conditions together with the Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the Platform, all of which are incorporated herein by reference.
• "WIB" means Western Indonesia Time (UTC+7), the reference time zone used for all draw schedules, support hours, and time-sensitive promotions unless otherwise stated.

By accessing the Platform, creating an Account, or placing any bet or wager through the Services, you unconditionally accept and agree to be legally bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and close your Account.

to138 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to Members via the email address associated with their Account or through a prominent notice on the Platform. Your continued use of the Services following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

To be eligible to open and maintain an Account on to138, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

1. You must be a natural person — corporate accounts are not permitted.
2. You must be a resident of Indonesia and at least 21 years of age. to138 strictly enforces this age requirement and takes no responsibility for misrepresentation of age during registration. Any Account found to belong to a person under 21 will be closed without notice and all associated funds will be forfeited.
3. You must not be currently subject to a self-exclusion order, whether voluntary or imposed by to138 or any third-party responsible gaming authority.
4. You must have full legal capacity to enter into a binding agreement under applicable law.
5. You must not be an employee, contractor, consultant, director, or close relative of an employee of to138 or any of its affiliated game providers or payment processing partners.
6. You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited under local law at the time of access. It is your sole responsibility to determine the legality of online gambling in your specific location.

To access the full range of to138 Services, you must register an Account by completing the registration form accurately and in full. You agree to provide true, current, and complete information about yourself and to update that information promptly if it changes.

One Account Per Person: Each individual may hold only one (1) active Account on to138 at any time. The operation of multiple Accounts by the same individual — whether under the same name, different names, different devices, or different IP addresses — is a material breach of these Terms. to138 employs device fingerprinting, IP geolocation, and KYC cross-referencing to detect duplicate Accounts. All Accounts found to be duplicates will be closed and their Balances forfeited.

Account Security: You are solely responsible for the security and confidentiality of your Account credentials, including your username and password. to138 will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to maintain adequate credential security. You must notify to138 support immediately upon discovering or suspecting any unauthorised access to your Account.

KYC Verification: to138 reserves the right to request identity verification documents at any stage, including but not limited to: a valid national ID card (KTP), passport, proof of address, and bank account documentation. Withdrawal requests will not be processed until KYC verification is satisfactorily completed. Failure to provide requested documentation within a reasonable time may result in Account suspension.

All financial transactions on to138 are denominated exclusively in Indonesian Rupiah (IDR). to138 does not charge platform-side fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply its own transaction fees, for which to138 accepts no responsibility.

Supported Deposit & Withdrawal Channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Channel availability may change from time to time; the current list is always displayed in the to138 cashier.

Minimum and Maximum Transaction Amounts: Minimum and maximum deposit and withdrawal limits apply and are displayed in the cashier at the time of transaction. These limits may vary by payment channel and Member account tier. to138 reserves the right to adjust these limits without prior notice.

Withdrawal Processing Times: Withdrawal requests are processed by to138 within one (1) business day of submission, subject to KYC clearance and any applicable fraud review. Actual receipt of funds depends on the processing time of the selected payment channel, which may add up to an additional two (2) business days. All times are referenced in WIB (UTC+7).

Source of Funds: You confirm that all funds deposited into your to138 Account originate from legitimate sources and are not the proceeds of any illegal activity. to138 reserves the right to freeze and investigate any Account where the source of deposited funds is unclear or suspected to be unlawful. to138 is required by its international licensing obligations to report suspicious transactions to the relevant authorities.

Chargebacks and Reversals: Initiating a chargeback, payment reversal, or dispute with your bank or e-wallet provider in respect of a legitimate to138 deposit is a breach of these Terms. to138 will contest all such chargebacks, suspend the associated Account pending investigation, and may pursue recovery of any amounts reversed through a chargeback.

to138 offers a range of bonuses and promotional incentives to its Members, including welcome bonuses, reload bonuses, free bets, cashback programmes, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, Indonesian Independence Day, and major sporting fixtures including the Champions League and BRI Liga 1.

Wagering Requirements: All Bonus Funds are subject to wagering requirements that must be met in full before any winnings derived from Bonus Funds become eligible for withdrawal. The applicable wagering requirement for each bonus is stated in the individual promotion's terms at the time the bonus is offered. Wagering requirements typically range from 5x to 30x the bonus amount, depending on the promotion type.

Bonus Abuse: The following activities constitute bonus abuse and will result in forfeiture of all Bonus Funds, cancellation of associated winnings, and may result in Account suspension or permanent closure:

• Opening multiple Accounts to claim the same bonus more than once.
• Colluding with other Members to systematically claim bonuses.
• Using Bonus Funds in a manner that exploits low-risk wagering patterns designed solely to satisfy wagering requirements without genuine game engagement.
• Providing false information during registration in order to qualify for a promotion.

Expiry of Bonus Funds: Bonus Funds that are not used within the validity period specified in the applicable promotion terms will expire and be removed from your Account Balance without compensation. to138 will not reinstate expired Bonus Funds.

Changes to Promotions: to138 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice, subject to honouring Bonus Funds already credited to Accounts. Promotional terms are subject to change; always refer to the current promotion page for the most up-to-date conditions.

All bets placed on to138 are subject to the general betting rules set out below, as well as any sport-specific, game-specific, or market-specific rules published on the relevant product pages of the Platform. In the event of any conflict, sport-specific or game-specific rules take precedence over these general rules.

Bet Acceptance: A bet is only confirmed and binding once to138 has issued a confirmed bet reference number to the Member. In the event of a technical error or system malfunction that prevents a confirmation being issued, the bet will be deemed void and any staked funds returned to the Member's Balance.

Odds and Markets: to138 reserves the right to suspend, restrict, or remove any market at any time without prior notice. Odds displayed on the Platform are subject to change until a bet is confirmed. The odds at the time of bet confirmation are the binding odds for that wager regardless of subsequent market movements.

Mix Parlay: Mix parlay (multi-leg accumulator) bets are available on the to138 sportsbook. If any single leg of a mix parlay is voided due to a postponed or cancelled event, that leg will be treated as a non-runner and the parlay will be recalculated as if that leg was not included. A single-leg parlay resulting from voiding all other legs will be settled as a single bet at the remaining leg's odds.

Cancellation and Void Bets: to138 reserves the right to void any bet where: (a) the bet was placed on an event that was subsequently abandoned or postponed; (b) the odds were manifestly incorrect due to a technical error; (c) the bet constitutes match-fixing or any other form of sports manipulation; or (d) the bet was placed after the result of the event was already known.

Maximum Winnings: Maximum payout limits apply on all products and are displayed within the relevant product rules. to138 reserves the right to withhold payment exceeding the published maximum winnings for any single bet or gaming session.

to138 is committed to providing a safe and responsible gambling environment. The Platform offers a range of tools to help Members manage their gambling behaviour, all of which are accessible free of charge through the Account settings panel.

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits. Once set, a limit reduction takes effect immediately; a limit increase takes effect after a 24-hour cooling-off period.
• Session Time Reminders: Members may configure time-on-site reminders that display a notification after a specified duration of continuous play.
• Cool-Off Period: Members may request a temporary account deactivation of between 24 hours and 6 weeks. During a cool-off period, the Account cannot be used for any betting or gaming activity.
• Self-Exclusion: Members may request permanent self-exclusion from the Platform. A self-exclusion request is processed within 24 hours and, once applied, cannot be reversed for a minimum period of six (6) months. to138 will not accept any request to reverse a self-exclusion before the minimum period has elapsed.

If you believe that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to use the self-exclusion tools available in your Account settings and to contact to138 support for further assistance. Additional resources are available through international responsible gaming organisations. Remember: gambling should be a form of entertainment, not a source of income or a way to resolve financial difficulties.

to138 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected includes, but is not limited to: full name, date of birth, residential address, email address, phone number, national identity number, bank account details, device identifiers, IP addresses, and transaction history. This data is used for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and service improvement.

to138 does not sell personal data to third parties. Data may be shared with payment processors, identity verification providers, game studios, and regulatory authorities where required for the operation of the Platform or mandated by applicable law. All third-party processors are bound by data processing agreements that restrict use to the specified purpose.

For the full details of how your data is handled, retained, and protected, please refer to the to138 Privacy Policy.

To the maximum extent permitted by applicable law, to138, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or Services.

Without limiting the foregoing, to138 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other intangible losses, whether arising in contract, tort, or otherwise.
• Interruptions or errors in the Platform due to maintenance, technical faults, third-party infrastructure failures, DDoS attacks, or force majeure events.
• Losses arising from your failure to protect your Account credentials or from your sharing of credentials with third parties.
• Delays in payment processing caused by your bank, e-wallet provider, or other financial intermediary.
• Any bet, wager, or game outcome that is adverse to your interest, provided the outcome was generated by a certified and audited RNG system.
• Any action taken by regulatory or law enforcement authorities in relation to your use of online gambling services.

The total aggregate liability of to138 to any Member in respect of any claim arising under these Terms shall not exceed the total amount deposited by that Member into their to138 Account in the 30-day period immediately preceding the event giving rise to the claim.

All content on the to138 Platform — including but not limited to the to138 brand name, logo, trademarks, domain names, software, game interfaces, design elements, text, graphics, and all other materials — is the exclusive intellectual property of to138 or its licensed game and content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of placing bets and playing games for personal, non-commercial entertainment. This licence does not extend to: reproducing, copying, distributing, modifying, creating derivative works from, selling, or commercially exploiting any part of the Platform or its content.

Any use of the to138 name, logo, or brand assets in any marketing, promotional, or commercial context — including on social media, affiliate sites, or third-party platforms — requires the prior written consent of to138. Unauthorised use of to138 intellectual property will be treated as infringement and pursued accordingly.

Termination by You: You may close your to138 Account at any time by submitting a written request to the to138 support team. Prior to closure, you must withdraw any remaining Balance in your Account. to138 will process a closure request within five (5) business days of receipt. Bonus Funds remaining in the Account at the time of closure will be forfeited.

Termination by to138: to138 may suspend, restrict, or permanently close your Account at any time, with or without prior notice, where:

• You have breached any provision of these Terms.
• to138 has reason to suspect fraudulent activity, money laundering, match-fixing involvement, or any other illegal conduct in connection with your Account.
• You have provided false or misleading information during registration or KYC.
• Your Account has been inactive for more than 12 consecutive months.
• Continuation of the Account relationship would expose to138 to regulatory, legal, or reputational risk.

Upon termination for breach of these Terms, to138 reserves the right to withhold the Account Balance pending investigation and, where fraud or money laundering is confirmed, to report the matter and associated funds to the relevant authorities without further notice to you.

Effect of Termination: Upon closure of your Account for any reason, your licence to use the Platform ceases immediately. Provisions of these Terms that by their nature survive termination — including Limitation of Liability, Intellectual Property, and Governing Law — shall continue in full force and effect.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which to138 holds its international operating licence. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, both parties agree to first attempt resolution through good-faith negotiation via to138's formal dispute resolution process.

If a dispute cannot be resolved through negotiation within 30 days of the initial written notice of dispute, the matter shall be referred to binding arbitration administered under internationally recognised arbitration rules. The language of any arbitration proceedings shall be English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents to138 from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its intellectual property, prevent fraud, or enforce payment obligations.

By registering an Account on to138, you acknowledge that you have taken independent legal advice (or have had the opportunity to do so) regarding the legality of online gambling in your specific location and that you accept full personal responsibility for compliance with applicable local laws.

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need assistance with your Account, please contact the to138 support team through the following channel:

All correspondence must be submitted in English or Indonesian. Correspondence submitted in other languages may not receive a prompt response. For disputes involving specific transactions, please include your Account username, the transaction reference number, and the date of the transaction in your communication to allow for efficient resolution.