to138 Frequently Asked Questions

to138 requires identity verification before processing your first withdrawal. Submit a clear photograph or scan of one government-issued Indonesian ID — your KTP (national identity card), passport, or SIM (driving license) — alongside a selfie holding the document. Documents must be current and legible. Verification is typically completed within 24 hours (WIB). Accounts that fail KYC will have withdrawals suspended until the review is resolved.

You must be at least 21 years old to register, deposit, or place any bet on to138. This is a firm, non-negotiable platform rule. During the KYC process, we verify your date of birth against your submitted ID. Any account found to belong to a person under 21 will be permanently closed and the balance returned to the source payment method.

On the to138 Login page, click "Forgot Password" beneath the login form. Enter the email address registered to your account and we will send a secure password-reset link within a few minutes. The link expires after 30 minutes for security reasons. If the email does not appear in your inbox, check your spam or junk folder. Still no email? Contact our support team at [email protected] with your registered username.

No. to138 strictly enforces a one-account-per-person policy. Duplicate accounts will be flagged by our system, any bonuses credited to them will be forfeited, and accounts may be closed without prior notice. If you have accidentally created two accounts, contact support immediately to merge your history into your primary account before any enforcement action is taken.

to138 supports deposits via the major Indonesian banks — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata — as well as the leading e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR / Rp). International cards (Visa, Mastercard) may also be available depending on your account tier.

The minimum deposit on to138 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers (BCA, BRI, BNI, Mandiri, and others). These minimums ensure that processing costs remain manageable for both the platform and the player. There is no maximum deposit limit for standard accounts, though high-value deposits above Rp 50.000.000 may require additional verification.

The minimum withdrawal to a Mandiri bank account on to138 is Rp 50.000. Withdrawals to BCA, BRI, BNI, and other supported banks carry the same Rp 50.000 minimum. E-wallet withdrawals (OVO, DANA, GoPay) have a minimum of Rp 20.000. There are no platform-side withdrawal fees — your bank or e-wallet provider may charge their own transfer fee, which is outside to138's control.

Most to138 withdrawals are processed within 15 to 60 minutes after approval (WIB business hours). E-wallet payouts to OVO, DANA, and GoPay are typically the fastest, often settling in under 15 minutes. Bank transfers to BCA, BRI, BNI, and Mandiri usually complete within 1 to 3 hours. All withdrawals require a verified account (KYC completed). Pending wagering requirements on active bonuses may place a temporary hold on withdrawals.

to138 does not charge any platform-side fees on deposits or withdrawals. All amounts you deposit are credited in full to your to138 balance, and all amounts you withdraw are sent in full to your nominated account. Third-party fees — such as inter-bank transfer charges from BRI or e-wallet service fees from ShopeePay — are set by those providers and are beyond to138's control. We recommend confirming your bank's or e-wallet's transfer fee schedule before transacting.

to138 Sportsbook covers an extensive range of football competitions including the BRI Liga 1 (Indonesia's top domestic league featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League (EPL), La Liga, Serie A, Bundesliga, Ligue 1, Champions League, UEFA Europa League, FIFA World Cup, and AFF Cup (Piala AFF) featuring Timnas Indonesia. Markets include 1X2, Asian handicap, over/under, mix parlay, and more.

Mix parlay (a multi-leg accumulator bet) lets you combine two or more selections across different matches into a single wager. All selections must win for the bet to pay out — but because the odds multiply together, potential returns can be substantial from a small stake. On to138, you can build a mix parlay across football, basketball, and other sports. The minimum number of legs is typically two, and the maximum accumulator odds are capped per platform rules shown on the bet slip.

BRI Liga 1 bets on to138 are settled on the official 90-minute result plus any referee-added stoppage time. Extra time and penalty shootouts in cup competitions are not included unless the market specifically states "including extra time." Matches abandoned before 90 minutes are voided and stakes are returned unless to138's rules specify otherwise for that competition. Always review the specific market rules on the bet detail page before placing your wager.

to138 hosts a wide library of slots from certified providers including Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe. Indonesian players often search for slot gacor (high-payout slots) — these are typically games with an RTP (Return to Player) above 96%. Each game's RTP is displayed in its information panel. to138 only partners with studios whose games are independently certified for fairness by accredited testing laboratories.

Yes. to138 Casino offers a full live dealer lobby powered by Evolution Gaming and other certified studios, including live baccarat, roulette, blackjack, and game-show formats. The platform also features sabung ayam (the traditional Indonesian rooster-fighting wagering game) and Andar Bahar in dedicated live sections. All live feeds are streamed in real time; minimum bets start from Rp 10.000 depending on the table.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before winnings derived from that bonus become withdrawable. For example, a 10x wagering requirement on a Rp 100.000 bonus means you must place at least Rp 1.000.000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Specific multipliers, eligible games, and time limits are listed in the terms of each individual promotion on to138.

Yes. All bonuses on to138 carry an expiry period, which is stated clearly in the promotion's terms and conditions. Typically, welcome and deposit bonuses expire 7 to 30 days after being credited if the wagering requirements have not been completed within that window. Free spins generally expire within 24 to 72 hours. Expired bonuses and any associated winnings are automatically removed from your balance, so always review the expiry terms before accepting a promotion.

Yes. to138 runs regular cashback promotions for both sports bettors and casino players — typically calculated as a percentage of net losses over a rolling weekly or monthly period and credited directly to your main balance with no wagering requirement. A tiered VIP loyalty program rewards consistent players with faster withdrawals, dedicated account managers, exclusive deposit bonuses, and higher bet limits. VIP tier details and upgrade criteria are visible in your account dashboard after logging in.

to138 is an internationally operated online betting platform. We operate under international licensing frameworks and our games are independently certified for fairness by recognized testing laboratories. All certified game providers on our platform — including Pragmatic Play, Evolution Gaming, and NetEnt — hold their own regulatory approvals. We do not claim affiliation with any specific Indonesian government body, as online gambling regulation in Indonesia is governed by international rather than domestic licensing.

Responsible gaming tools are accessible directly from your to138 account under Account Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits in IDR (Rp); activate a time-out of 24 hours to 30 days; or initiate self-exclusion for a minimum of 6 months. Limit reductions and time-outs take effect immediately. Limit increases require a mandatory 7-day waiting period. For assistance, contact [email protected] with the subject "Responsible Gaming."

If gambling no longer feels like entertainment — if you are chasing losses, hiding your activity from family, or using money set aside for essentials — please act now. to138 encourages you to use the self-exclusion or time-out tools in your account settings immediately. You can also email [email protected] (subject: "Self-Exclusion Request") and our welfare team will close your account and return your balance within 5 business days (WIB). You must be 21 or older to hold an account; adults only.